Privacy Policy

Information We Collect

When you interact with Qylextarian, we collect several types of information to provide you with our educational services and improve your learning experience.

Personal Information You Provide

You directly share information when you create an account, enroll in programs, or contact us. This includes your name, email address, phone number, and mailing address. Sometimes you'll share payment information when purchasing courses or materials, though we process this through secure third-party payment processors.

When you participate in discussions, complete assignments, or interact with course materials, we collect that content too. It helps us understand your progress and tailor our educational approach.

Automatically Collected Data

Our systems automatically gather technical information about how you use our platform. This includes your IP address, browser type, device information, and operating system. We track which pages you visit, how long you spend on different sections, and what features you use most.

Cookies and similar technologies help us remember your preferences and keep you logged in. You can manage cookie settings through your browser, but some features may not work properly if you disable them.

How We Use Your Information

We use the information we collect to run our educational platform and serve you better. Every piece of data has a specific purpose, and we don't use it for things you haven't agreed to.

• Delivering course content and tracking your progress through our investment analysis programs
• Communicating about your account, upcoming courses, and platform updates
• Processing payments and maintaining transaction records for accounting purposes
• Improving our educational content based on how students interact with materials
• Providing technical support and responding to your questions
• Preventing fraud, protecting security, and ensuring platform stability
• Sending occasional emails about new courses or features you might find useful
• Analyzing usage patterns to make our platform easier to navigate

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do share data with specific partners who help us run our platform and deliver our services.

Service Providers

We work with companies that handle specific functions like payment processing, email delivery, cloud hosting, and customer support tools. These providers only access the information they need to do their job, and they're required to protect it under strict contracts.

Legal Requirements

Sometimes we're legally required to share information with government authorities or law enforcement. This happens when we receive valid legal requests, need to protect our rights, or have to enforce our terms of service. We only share what's legally required and nothing more.

Business Transfers

If Qylextarian merges with another company or sells assets, your information might be transferred as part of that transaction. You'd be notified beforehand, and the new owner would have to honor this privacy policy.

Your Privacy Rights Under Canadian Law

Canadian privacy law gives you significant control over your personal information. Here's what you can do and how to exercise these rights.

To exercise any of these rights, email us at help@qylextarian.info or write to us at 27 Canadian Oaks Dr, Whitby, ON L1N 6X4, Canada. We'll verify your identity and respond within 30 days. There's no charge for reasonable requests, but we may charge a fee for excessive or repetitive inquiries.

Data Security Measures

We take protecting your information seriously. Our security practices combine technical safeguards, organizational policies, and regular audits to keep your data safe.

Our team receives regular security training, and we conduct annual security audits. We test our systems for vulnerabilities and have an incident response plan ready if something goes wrong.

Despite our best efforts, no system is completely secure. If we detect a breach that affects your information, we'll notify you and relevant authorities as required by Canadian law, typically within 72 hours of discovering the incident.

Data Retention and Deletion

We don't keep your information forever. How long we retain data depends on why we collected it and what legal requirements apply.

Active Accounts

While your account is active, we keep the information needed to provide our services. This includes your profile, course progress, and communication history. You can update or delete most of this through your account settings.

Inactive Accounts

If you haven't logged in for three years, we'll send you an email asking if you want to keep your account. No response means we'll delete your account and most associated data within 90 days. Course completion records may be retained longer for educational accreditation purposes.

Legal Retention Requirements

Canadian law requires us to keep certain records for specific periods. Financial records must be retained for seven years for tax purposes. Records related to legal disputes are kept until the matter is resolved. We delete this information as soon as the legal requirement expires.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work properly and understand how you use it. Here's what's running and why.

Essential Cookies

These keep you logged in, remember your preferences, and make sure the platform functions correctly. You can't opt out of these because they're necessary for basic operation.

Analytics Cookies

We use analytics tools to understand which features get used, where students struggle, and how to improve the platform. This data is aggregated and doesn't identify you personally. You can opt out through your account settings.

Managing Cookies

Your browser lets you block or delete cookies. Most browsers have settings where you can refuse cookies or get alerts when sites try to set them. Keep in mind that blocking cookies might break some features or require you to log in more frequently.

Children's Privacy

Our platform is designed for adults learning about investment analysis. We don't knowingly collect information from anyone under 16 years old. If you're under 16, please don't create an account or provide us with any personal information.

If we discover that we've accidentally collected data from someone under 16, we'll delete it immediately. Parents or guardians who believe their child has provided us with information should contact us right away at help@qylextarian.info.

International Data Transfers

Your data is primarily stored on servers located in Canada. However, some of our service providers operate internationally, which means your information might be processed in other countries with different privacy laws.

When we transfer data outside Canada, we use standard contractual clauses and other legal mechanisms to ensure your information receives adequate protection. These providers must maintain security standards equivalent to Canadian requirements.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our platform.

The date at the top shows when this policy was last updated. We encourage you to review it periodically. Continuing to use our services after changes means you accept the updated policy.

Privacy Officer and Complaints

We've designated a Privacy Officer responsible for ensuring compliance with Canadian privacy laws and handling your privacy concerns. If you have questions or complaints about how we handle your information, contact our Privacy Officer first.

If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. They're an independent organization that investigates privacy complaints and can be reached at priv.gc.ca.